Policies at CHEEKY CHOICES
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Learn more below and reach out if you have any questions.
Shipping and Delivery
What You Need to Know
CHEEKY CHOICES offer free worldwide shipping for all our products and we strive to have your order delivered safely, and as soon as possible. We also provide our customers with tracking, so that you know exactly where your package is and when it’s on its way to you. Your order will be processed and shipped from the warehouse within
2 - 7 business days. For regular shipping you can expect your order to arrive within 10 - 30 days.
Exchanges / Returns
How It Works
At CHEEKY CHOICES we understand for some reason you may not be completely satisfied with your order once it arrives. You can easily start an exchange or returns process by getting in touch with us here. All items will need to be returned in new and unused condition. For the process to go as quickly and smoothly as possible, we ask that you include your order number and a brief message for exchanging / returning your item/s. If there is an issue with the quality of the item, or the incorrect item is delivered or not as described, we will cover the return shipping costs. Anything outside of those issues, or if an exchange is required due to incorrect size, the customer will need to cover the return shipping costs. We strongly urge our customers to check the size chart for each individual item they order, as sizing can vary across different selections.
Money Back Guarantee
We promise your money back if the item you received is not as described, or if there are any quality issues evident with your item/s.
Privacy at CHEEKY CHOICES
Trust Us with Your Information
CHEEKY CHOICES is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we may collect about you, how we use it, and your rights.
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the site. This information may include:
Information you provide to us when you use our site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile);
Transaction and billing information, if you make any purchases from us or using our site (e.g. credit/debit card details and delivery information);
Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
Information is collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site; and
Other information is necessary to provide the site, for example, we may access your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us in-store (e.g. if you make a purchase or join our mailing list in-store) with the information above.
What do we use this personal data for?
Depending on how you use our site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
To fulfil your order.
To manage and respond to any queries or complaints to our customer service team.
To improve and maintain the site, and monitor its usage.
For market research, e.g. we may contact you for feedback about our products.
To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
Because the processing is necessary to perform a contract with you or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
Because we have obtained your consent (e.g. where you contact us with a query, or if you consent to receive marketing from us).
Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience.
We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the "unsubscribe" link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).
You may also see ads for our site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our site). Where you see an ad on social media, this may be because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
Who do we share this personal data with?
We share customers’ personal data with third parties in the following circumstances:
With other companies in our group of companies, as necessary to operate the Site.
With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
With our professional and legal advisors.
With third parties engaged in fraud prevention and detection.
With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
Otherwise where we have your consent or are otherwise legally permitted to do so.
Storage and Retention
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and exchange / returns purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
You have certain rights in respect of your personal data, including the right to access and correct your personal data, and, in specific circumstances, to transfer your personal data to another entity in a commonly used format.
You have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
You also have the right to request erasure of your personal data, for example; where our purposes for processing your personal data have come to an end; where you object to our processing of your personal data based on legitimate interests and we have no overriding legitimate grounds to continue to process your personal data; and where our processing was based on your consent which you have withdrawn.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.